April 17, 2012

MetaSource National ApplicationXtender /Captiva Partner Meeting

by Frank Schlupp

We invite you to the MetaSource National ApplicationXtender /Captiva Partner Meeting!

This event will take place at the luxurious Borgata Hotel Casino & Spa in Atlantic City, New Jersey.

This event will include Sales and Technical tracks suggested by our resellers as well as complimentary product presentations. This meeting is exclusively for MetaSource partners.

Registration Ends Friday May 18th, 2012

Click Here to Register!

Attendees Should Include:

  • VAR Principles
  • Sales and Business Development Personnel
  • Pre-Sales Systems Engineers
  • Software Support Technicians
  • Professional Service Engineers

If you have any questions about the event, please contact:

Ed Mackin, Jr.
Executive Director, Channel Relations
MetaSource LLC
1900 Frost Road, Suite 100 Bristol, PA 19007

February 21, 2012

MetaSource Sets Record for ApplicationXtender Sales in January

by Frank Schlupp

“Software sales have surged in recent months as a result of increased Reseller commitment to ApplicationXtender and the enhanced delivery of services by MetaSource’s pre-sales. Sales and technical support organization,” said Ed Mackin Jr., Executive Director of Channel Relations. “We expect this trend to continue with our release of new solutions that are built on the Application Xtender framework . Our most recent deployments, Secure Store and Web-based User Administration, offer end users more robust security and ease of operation “.

Understanding the intricacies of the ApplicationXtender system and building solutions to fit client’s needs is part of the expertise that MetaSource offers its nationwide Reseller Channel. “Our development strategy is based on providing the marketplace with a continuous stream of business applications that not only increase this product’s value but creates competitive advantage and profit improvement opportunities for our Resellers” states Mario Duckett, Vice President of the Company’s Content Management Solutions Group.

To learn how you can become part of the MetaSource Reseller Channel go to http://www.metasource.com/resellers or email the MetaSource CMSG Team at resellers@metasource.com.

About MetaSource

Headquartered in Bristol, Pennsylvania, MetaSource is a leading Distributor of Content Management Solutions and a Business Process Outsourcer (BPO), servicing clients throughout North America through a network of SAS 70 Type II and PCI Level 1 certified locations.

January 14, 2012

Can you defend your documents?

by Frank Schlupp

Many companies have spent millions of dollars on technology to protect data against external threats. Unfortunately, some of those same companies have failed to take adequate steps to protect their data from internal agents. The Bradley Manning case should serve as a reminder that sometimes the greatest danger to an organization’s data can come from within. Verizon’s 2011 Data Breach Investigations Report found that internal agents were involved in 17% of all data breaches reported last year. In the healthcare industry, the insider problem is even more serious. Privacy Rights Clearing House found that 3 of the 6 worst breaches in 2011 occurred in the healthcare industry. A recent study by Veriphyr, found that in the last 12 months 70% of organizations had suffered one sort of breach or another involving Protected Health Information (PHI). Compromised PHI data often includes social security numbers and payment account information which is used to steal a patient’s identity. The Veriphyr study found that insiders were responsible for over 60% of the data breaches involving PHI.

The insider problem is more than just disgruntled employees with malicious intent. Many high profile breaches are due to simple mistakes made by otherwise well meaning employees. A laptop is left on a city subway. A set of backup tapes are left in a car. A password is shared with a coworker helping a customer. These simple oversights often lead to catastrophic (not to mention highly publicized) data breaches. The dilemma many organizations face is how to implement the right amount of control while not bringing productivity to a grinding halt. Based on the growing number of serious breaches, it would not be wrong to conclude that many companies have chosen to do nothing to address the issue. This is unfortunate because when it comes to data security, an ounce of prevention is worth several tons of data security.

There are basic precautions every company should take to mitigate the risk of an internal breach. First, sensitive data should be encrypted while at rest and during transmission to provide an added layer of protection against attacks launched from inside the firewall. Encryption can also help protect data stored on a lost laptop or backup tape if it falls into the wrong hands. MetaSource recently released Secure Store for ApplicationXtender to meet the growing need to protect documents inside the firewall. Second, companies that need to share information with third parties should implement some form of Information Rights Management (IRM). When applied to content management systems, IRM for ApplicationXtender can continue to protect documents once they are shared beyond the firewall by embedding policies into an encrypted copy of the document. IRM for ApplicationXtender allows organizations to maintain complete control of critical documents no matter where they reside.

Finally, information access should be audited and regularly reviewed to promote accountability and security. ApplicationXtender is a secure repository for storing sensitive documents and data. ApplicationXtender tracks document access and maintains a complete Audit Trail, which helps support corporate compliance goals. These simple precautions can help any organization minimize risk and avoid costly breaches. To find out how MetaSource can help defend your data and documents, give us call.

October 4, 2011

ApplicationXtender Expert Joins MetaSource Content Management Solutions Team

by Frank Schlupp

Highly regarded industry professional and lead ApplicationXtender Developer Mark Hanson hired to enhance MetaSource’s EMC portfolio of Content Management Products and Solutions

MetaSource, the nation’s largest Value Added Distributor of EMC’s ApplicationXtender & Captiva product suites, announced that Mark Hanson has been hired as Executive Director of Development for their Content Management Solutions Group. Ed Mackin Sr., Executive Vice President states, “MetaSource continues to make investments that define our long term support of the ApplicationXtender and Captiva products, and acquiring the talents of Mark Hanson will provide strength to our program as well as unparalleled experience and increased value to our 100+ reseller partners and thousands of customers.”
“Mark’s focus will center on extending the capabilities of EMC’s product offerings through custom development, integration modules as well as technical and sales support,” added Mario Duckett, VP of Content Management Solutions. “He is a respected industry professional and for the past 16 years led all development for the ApplicationXtender Suite with OTG, Legato and most recently EMC. This experience will be leveraged in our strategy of support for our valued partner community as well as our commitment to the marketplace and content management industry.”

August 18, 2011

MetaSource to Host National ApplicationXtender / Captiva Partner Meeting

by Frank Schlupp

Largest North American Provider of EMC ApplicationXtender Suite to Host Three Day Conference in Atlantic City, New Jersey on October 4th-6th

MetaSource, the largest North American provider of theEMC ApplicationXtender Suite of Content Management Products, will host a three day conference for their partners and invited guests who offer EMC’s ApplicationXtender and Captiva Software Solutions. The event will take place at the luxurious Borgata Hotel Casino & Spa in Atlantic City, New Jersey.

Adam Osthed, President and CEO states, “Partnership investment is a critical component of MetaSource’s commitment to our Reseller community and the way we do business. In-line with feedback from top Resellers, events like this are designed to support our partners business requirements and help them gain critical, competitive advantage in their respective marketplaces.”

“MetaSource continues its commitment to help partners sell and deploy content strategies that maximize business performance associated with the ApplicationXtender and Captiva product suites,” comments Mario Duckett, VP of Content Management Solutions. “MetaSource’s strategy is focused on its valued reseller community; bringing solutions and expanded services that will enable them to capitalize on our sales and technical support infrastructures, application knowledge, rich expertise and resource pool we have developed through our partnership with EMC. This conference is about education and shared thought leadership on how to drive more revenue for our channel.”

This exclusive three day event will include Sales and Technical tracks as well as complimentary product presentations for MetaSource Partners and invited guests.

If you are a Content Management Reseller and you would be interested in hearing more about the MetaSource Distribution Model or learning how you can attend this event, please do not hesitate to contact us. For additional information contact Ed Mackin, Jr. at 215-788-8885 x6314 or edjr(at)metasource(dot)com

About MetaSource

Headquartered in Bristol, Pennsylvania, MetaSource supports more than 4,000 installations of the EMC Content Management Product Suite through a network of over 100 Channel Partners and provides clerical-based BPO Services in SAS 70 TYPE II / PCI Level 1 operational facilities located in the US, Canada, Mexico, India and China. MetaSource employs over 700 people worldwide.

August 16, 2011

EMC DiskXtender 6.5 SP3 Released

by Frank Schlupp

Release 6.5 Service Pack 3 includes the following new features and changes in the
32-bit and 64-bit versions of DiskXtender for Windows:

  • Performance monitoring
  • Incremental Scan
  • Scalability
  • Support for VMWare ESXi environment
  • Support for LTO5
  • Extended drive migrator utility
  • Filter driver tracing
  • Restructured online help and documentation
  • Simultaneous 32-bit and 64-bit release

The EDMigrator utility migrates data and configuration of an extended drive from
one DiskXtender server to another DiskXtender server. The extended drive can
either be a local drive, or an external disk such as Clariion. The media services
supported are EMC Centera, NAS and EMC Atmos.
For more details contact MetaSource support.

June 9, 2011

Appxtender.com – Check it out!

by Frank Schlupp

EMC has put together an awesome collection of ApplicationXtender resources at www.appxtender.com. The site contains fresh marketing content and concise professional tutorials on most AX modules. Be sure to visit the section covering the new improved AX Workflow Manager. EMC has done a fantastic job detailing the new integration activities as well as providing a simple walkthrough of the installation and upgrade process. Contact MetaSource to get a login.

June 2, 2011

ApplicationXtender 6.50 Patch 1 has been released

by Frank Schlupp

EMC recently announced the release of AX 6.5 Patch 1. See Powerlink or contact MetaSource for download details. This new release covers several AppXtender modules including the following:

  • Desktop
  • Web Access
  • License Server
  • Web Services
  • Reports Management
  • Storage and Retention

Note: This patch requires access to the original installation files. To avoid being prompted for access to original installation files, please insert media or validate network installation resource prior to beginning software installation.

Information on File Versions and Additions to Windows Add/Remove Programs:

After installation of the patch, the user will notice that files updated by the patch reflect a new File Version of while the Product Version stays at This is normal.

In addition, the user will notice the addition of a new item in the “Start > Settings > Control Panel > Add or Remove Programs” listing. If the “Show Updates” option is enabled, the user will see “ApplicationXtender Desktop 6.5 Patch 1” listed as an update below ApplicationXtender Desktop 6.5.

May 4, 2011

ApplicationXtender Workflow Manager Technical Bulletin

by Frank Schlupp

We’ve had a few requests for a way to automatically open Workflow Items from the Inbox. This is an important feature in high volume processing environments. Follow the steps below to configure this feature. Contact support if you need help setting it up.

The following changes will enable AXWM workitems to be automatically opened when viewing your inbox.  This will also automatically open the next workitem in your inbox after completing the current item

Files Involved
• WorkitemControlJS.JS
Location: .\ApplicationXtender Workflow Manager\Web\BPMUITemplates\Default\WorkItemList\JavaScripts

Method To Modify
• SelectDetailsRow()
Steps to Implement
1. Open WorkItemControlJS.JS in Notepad
2. Search for “SelectDetailsRow()”
3. Modify “if(checkreadingpaneflag==’False’)” to “if(checkreadingpaneflag==’True’)”
4. Delete Temporary Internet Files in Internet Explorer
a. Tools
b. Internet Options
c. General Tab
i. Click Delete under Browsing History
1. Check Temporary Internet Files
2. Click Delete
5. Upon accessing an item from the workitems list and working it will open the next item from the list automatically.

April 29, 2011

IOS Print Extender

by Frank Schlupp

MetaSource TechShare helps our reseller community solve customer problems through better understanding of our products and services. In this session we look at IOS Print Extender, a universal print driver connector to ApplicationXtender.

To view the video see the link below:

For more information about IOS PrintXtender email resellers@metasource.com or call 215.788.8885.